Returns & Exchanges

At The Raw, we want you to be completely satisfied with your skincare journey. If a product doesn't meet your expectations, you can return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Prepare Your Package

  Ensure the product is in its original packaging and securely wrap it to prevent damage during transit back to our warehouse.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.